Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How do I choose the right ring size?

A: You can use our ring size guide to measure your finger, or go to a nearby jewelry store for accurate measurements. If you don't know your ring size, it is recommended to choose an adjustable size design, or contact our customer service and we will help.

2. Is your jewelry pure gold?

A: Our jewelry is made of high-quality precious metal materials, including 18K gold, 14K gold, platinum, silver, etc. The specific material of each jewelry will be indicated on the product page. We ensure that each piece of jewelry meets industry standards and is of reliable quality.

3. Will my jewelry fade?

A: Our jewelry is designed with durability for daily wear in mind, using high-quality precious metals and plating. Although the jewelry will maintain its luster under normal use, in order to extend its service life, please avoid contact with chemicals, sweat and water. It is recommended to clean and maintain the jewelry regularly.

4. Do you provide customized services?

A: Yes, we provide customized jewelry services. You can choose the jewelry style, material, size according to your needs, and even engrave personalized text or patterns. Please visit our customization page or contact our customer service team directly for more customization information.

5. Can I return or exchange my jewelry?

A: We offer a 30-day return and exchange policy. As long as the jewelry has not been worn, is not damaged, and is in its original packaging, you can apply for a return or exchange. Customized jewelry or special customized styles are not supported for return or exchange unless there is a quality problem.

6. How to clean and maintain my jewelry?

A: Wipe the jewelry regularly with a soft cloth and avoid scratching it hard. For dirty jewelry, you can wash it with mild soapy water and then wipe it dry with a clean cloth. Avoid exposing the jewelry to chemicals such as cosmetics, perfumes, detergents, etc. to maintain the luster and durability of the jewelry.

7. Do you have a warranty for your jewelry?

A: Our jewelry products usually come with a 1-year warranty, covering problems caused by manufacturing defects. The warranty does not cover damage caused by normal wear and tear, accidental damage or improper use. The specific warranty terms can be referred to the product page, or contact customer service for more information.

8. Can my order be delivered to an international address?

A: Yes, we provide international delivery services. The specific shipping time and cost will vary depending on the destination and the weight of the package. You can view the international shipping costs and choose the appropriate shipping method during checkout.

9. How can I confirm that my order has been shipped?

A: Once your order is shipped, we will send you a tracking number via email. You can use the tracking number to check the shipping status of your package on our shipping partner's website. If you do not receive a shipping notification, please check your spam folder or contact customer service.

10. Do you provide gift packaging service?

A: Yes, we provide beautiful gift packaging service. During checkout, you can select the "gift packaging" option and your jewelry will be packaged in a beautiful box, ready to give to friends and family.

11. How do I choose the right necklace length for me?

A: The choice of necklace usually depends on your wearing style and personal preference. Common necklace lengths include:

Choker: about 36-41 cm, suitable for close fitting around the neck, modern and stylish.

Princess: about 45-50 cm, suitable for most outfits, classic length.

Matinee (medium chain): about 50-60 cm, suitable for low-necked or V-neck clothing. You can choose the appropriate length according to your needs.

12. Can I pay with a gift card?

A: Yes, we accept gift cards. You can choose to use a gift card at checkout, enter the card number and password to complete the payment.

13. Can I modify an order that has been placed?

A: If your order has not been shipped, you can contact the customer service team to request to modify the order content. Please contact us as soon as possible, because once the order enters the shipping process, we will not be able to modify or cancel the order.

14. How to get discounts and promotions?

A: We will regularly release promotions and offers through email and social media. You can subscribe to our mailing list to get the latest promotions and exclusive discounts at the first time.